Terms and Conditions

General Terms and Conditions when Staying in Apukka Resort

These General Terms and Conditions set by Apukka Resort (“The Resort”) cover accommodation bookings as well as payment terms.

Please read the following terms and conditions as well as payment terms carefully through.

You must agree with the following terms and conditions to ensure smooth travel arrangements.

NOTE: The Resort has a right to change payment terms and conditions. The Resort reserves the right to change room rates and payment terms.

1. Booking and confirmation

A booking can be done in written form or through our booking system. When making a booking at the Resort, you must provide the following information:

• Names of the travellers
• Nationality
• Date of birth
• Phone number
• Email address
• Payment method
• Arrival and departure date as well as the estimated time of arrival

A booking shall be confirmed when the Resort has received the payment, and the Guest has received a booking number. The Resort reserves the right to reject the confirmation if the payment has not been received. All bookings are subject to availability and are not confirmed until written confirmation has been provided.

FOR GROUPS OF BOOKING 5 ROOMS OR MORE

When booking five (5) rooms or more, different booking and/or cancellation policies, as well as additional supplements, may apply.

For any group bookings please contact sales@apukkaresort.fi.

2. Children

Children staying in the same room with their parents or guardians are charged the extra person rate in all room categories. A baby cot can be provided upon request for children up to two years old, free of charge.

3. Check-in and check-out

Check-In will be starting from 16.00 until 22.30 on the day of arrival.

Check-Out will be starting from 8.00 until 12.00 on the day of departure.

In case of a room change same times apply.

LATE ARRIVAL

In case you arrive later than 22.00, please inform us well in advance. Otherwise, we cannot ensure that late check-in will be available.

For safety reasons, only checked-in guests are allowed on private premises, and the maximum room capacity must not be exceeded. Please inform us of your estimated time of arrival at least a couple of days in advance.

When staying at the Resort, every guest must provide a valid ID.

4. Minimum stay

1 August 2026 – 31 October 2026

Minimum stay is one (1) night for all bookings.

1 November 2026 – 30 November 2026 and 4 January 2027 – 4 April 2027

Minimum stay is two (2) nights for all bookings.

1 December 2026 – 3 January 2027

Minimum stay is three (3) nights for all bookings.

The Resort reserves the right to change the minimum stay requirement at any time without prior notice.

5. Payment terms

The booking shall be confirmed by making full payment for the reservation.

The Resort accepts the most common credit and debit cards as well as payments by bank transfer. The Guests can pay for additional services or expenses they might have during the stay at the Resort with cash in Euros or by card. If the booking time is so close to the arrival date that an advance payment would not appear in our bank account before arrival, the booking shall be confirmed by credit card.

The Resort has the right to check the Guest’s credit card details on arrival for any future charges.

6. Cancellation and no show

All booking cancellations must be notified in writing by email. Name changes are not allowed. In case of a no-show on the arrival date, no refunds will be paid. Cancellation policies and other applicable conditions are determined based on the arrival date of the reservation.

15 December 2026 – 3 January 2027

All bookings made for the period mentioned are non-refundable. If the booking is cancelled or modified, the total price of the booking will be charged. The same applies to cases of no-shows. The Resort is entitled to charge the total amount of the booking from the Guest’s credit card.

1 December 2026 – 14 December 2026

Free cancellation up to 90 days before arrival.
Later cancellations or no-show, the total price of the reservation will be charged.

9 November 2026 – 30 November 2026 and 4 January 2027 – 3 April 2027

If the booking is cancelled or modified up to 60 days before the arrival, no cancellation fee will be charged.

If the booking is cancelled up to 31 days before the arrival, 50% of the total amount of the booking will be charged.

For cancellations made later than 31 days before the arrival or in case of a no show, the total amount of the booking will be charged.

1 August 2026 – 8 November 2026

If the booking is cancelled or modified up to 72h before the arrival, no cancellation fee will be charged. If cancellation is submitted after this time or guest will not show, the property will charge 100% of the reservation value

The Resort is entitled to charge the amount of the booking from the Guest’s credit card.

SPECIAL CANCELLATION TERMS FOR HOLIDAY PACKAGE BOOKINGS

Apukka Resort sells ready-made holiday packages that include accommodation, activities, airport transfers, and possibly restaurant services as a combined package. For cancellations of Holiday Packages, we apply the same terms to all products included in the package as to the accommodation terms of the package.

7. Insurances

The Resort recommends that guests obtain travel insurance to cover any unforeseen circumstances. The Resort does not accept cancellations without applicable cancellation fees—unless otherwise stated in the cancellation policy—even in cases where a medical certificate or other supporting documentation is provided. The Resort does not offer any insurance services.

8. Force majeure

Neither the Resort nor the Guest shall be held liable for any default, damage, or loss resulting from a Force Majeure event or any other significant disruption to operations caused by similar circumstances, including but not limited to war, strike, lockout, acts of terrorism, flood, epidemic or pandemic, or weather conditions that make it impossible or unsafe to provide services (e.g., lack of snow).

If the Resort and/or the Guest encounters a Force Majeure event, they shall immediately notify the other party in writing and keep them informed of the continuation of the Force Majeure event or any relevant changes in circumstances for as long as the event persists.

The Resort also reserves the right to modify or cancel a reservation in the event of circumstances beyond its control, including Force Majeure events or any other situations that prevent the provision of the purchased services.

9. Guest behavior and guest’s responsibility for damage and their own valuables

The Guest is obligated to behave in a respectful and appropriate manner while at the Resort. If the Guest violates these terms and conditions or fails to conduct themselves properly, the Resort reserves the right to remove the Guest from the premises immediately without any refund.

Guest is responsible for any damage caused intentionally or accidentally by themselves, their guests, or their pets, either in the room or on the Resort premises. This includes damage to the Resort’s furniture, equipment, and the property of other guests. Adults are responsible for supervising their children and will be held liable for any damage caused by them. The Resort reserves the right to charge the cost of any damages directly to the Guest at the time of occurrence.

The Resort is not responsible for damage or disappearance of the Guest’s valuables during the stay. The Guests should take a good care of their belongings.

10. Notifications

Apukka Resort Ltd. Contact Information:

Contact name: Apukka Resort
Address: Tutkijantie 28. 96900 Rovaniemi
Country: Finland
Phone: +358 29 370 0268
For reservations, please contact, sales@apukkaresort.fi

GENERAL TERMS AND CONDITIONS REGARDING ADVENTURE ACTIVITIES

These General Terms and Conditions set by Apukka Resort (“the Resort”) apply to all activity purchases made for individual bookings.

Please read the following terms and conditions, as well as the payment terms, carefully.

You must accept these terms and conditions to ensure smooth participation in adventure activities.

Please note that group bookings are subject to different terms and conditions, which can be requested by contacting sales@apukkaresort.fi.

1. Booking and Confirmation

A booking can be made in writing via email to sales@apukkaresort.fi or through our online booking system. When booking an activity, the following information must be provided:

• Names of participants and/or total number of persons
• Ages of children
• Phone number
• Email address
• Payment method
• Desired activity date and time

A booking is considered confirmed once the Resort has received the payment and the Customer has been issued a booking number. The Resort reserves the right to decline confirmation if payment has not been received. All bookings are subject to availability and are not confirmed until written confirmation is provided.

2. Children

Child prices apply to children between the ages of 4 and 14, unless otherwise stated. Children under the age of 4 may participate in activities free of charge.

Please note that not all activities and/or safaris are suitable for young children. The Resort reserves the right to deny participation to small children in certain activities for safety reasons (e.g., challenging weather or trail conditions).

3. General Terms

All activities are subject to change due to weather conditions.

As a responsible activity organizer, the Resort reserves the right to modify the route, pricing, date, schedule, content, or duration of any activity or excursion without prior notice.

The Resort also reserves the right to deny participation in any activity or excursion if, at its reasonable discretion, it determines that a participant’s physical or mental condition renders them unfit to take part, or if their participation would pose a risk to themselves or others.

4. Payment

All bookings must be paid in advance.

5. Cancellation, Changes, and No-Show

The Customer is entitled to a full refund if the cancellation is made more than 24 hours before the scheduled activity departure time.

If the activity booking is cancelled or modified less than 24 hours before the scheduled departure time, the total amount of the booking will be charged. This policy also applies in cases of no-show.

6. Force Majeure

The Resort reserves the right to cancel any activity or excursion due to Force Majeure events or significant disruptions to its operations caused by similar circumstances. These may include, but are not limited to, war, strikes, lockouts, acts of terrorism, floods, epidemics and/or pandemics, or weather conditions that make it impossible or unsafe to carry out the activity (e.g., lack of snow).

The Resort also reserves the right to modify a booking in the event of Force Majeure or any other circumstances beyond its reasonable control that prevent the provision of the purchased services.

7. Notifications

The Resort emphasizes that some activities—especially husky excursions and snowmobiling—can be physically demanding, and participants may be exposed to various types of physical strain or vibration. To ensure the safety of all participants and avoid potential complications, the Resort does not recommend husky excursions or snowmobiling for pregnant women or individuals with health restrictions.

If an activity or excursion requires special arrangements (e.g., additional transport), the extra costs will not be covered by the Resort.

For more information about the terms and conditions, please contact our Sales Team at sales@apukkaresort.fi.

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Contact Name: Apukka Resort

Address: Tutkijantie 28. 96900 Rovaniemi

Country: Finland

Phone: +358 29 370 0268

For reservations, please contact, sales@apukkaresort.fi