Terms & Conditions

General Terms and Conditions

Please read the below terms and conditions as well as payment terms carefully. You must agree with the following rules and regulations (unless otherwise agreed); this is to ensure smooth travel arrangements.

Apukka Resort reserves the right to adapt/change room rates, terms & conditions, and payment terms.

1. Booking and confirmation

Booking can be done in written form or through our booking system. When making a reservation at Apukka Resort, you must provide the following information: names of the travellers, nationality, date of birth for children, phone number, email, payment method, arrival, and departure date as well as the estimated time of arrival. 

A booking shall be confirmed when the payment has been received by Apukka Resort and you have received a booking number. Apukka Resort reserves the right to reject confirmation in case the payment has not been received. All bookings are subject to availability and are not confirmed until written confirmation has been provided. 

NOTE: Different conditions are linked to different time periods; see the detailed payment terms. 

2. Child policy

Children staying in the same room with adults pay extra person price in all room categories. Baby cot delivered to room on request, 20,00 EUR/stay.

3. Check-in and check-out

CHECK-IN will be starting from 16.00 until 22.30 on the day of arrival.

CHECK-OUT will be starting from 8.00 until 12.00 on the day of departure. 

In case of a room change, the same times apply. 

Late Arrival: In case you are arriving later than 22.00, please inform us well in advance. Otherwise, we cannot ensure that late check-in will be available.

For safety reasons only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed. Please let us know your estimated time of arrival at least a couple of days in advance. When staying at Apukka Resort, every guest must provide a valid ID.

4. Insurances

We recommend to our guests to take out travel insurance to cover any contingencies; Apukka Resort does not accept cancellations without cancellation fees (if not stated differently in the cancellation terms), not even if a medical certificate or other documentary evidence is presented. Apukka Resort does not offer any insurance services.

5. Force majeure and the Applicable law

Apukka Resort reserves the right to modify or cancel the reservation in case of circumstances outside of the control of Apukka Resort that is classified as Force Majeure situations by the government of Finland. Or any other circumstances beyond reasonable control, preventing the rendering of the purchased services. Such Force Majeure situations include, but are not limited to: pandemic, earthquake, flood, war or acts of terrorism. 

The exclusively applicable law is the Law of Finland. Any dispute arising from or relating to the services offered by Apukka Resort shall be subject to the exclusive jurisdiction of Finnish courts and will be handled in the District Court of Lapland located in Rovaniemi.


6. Guest Behaviour & Guests’ responsibility for damage and own valuables

The guest is obligated to follow good manners at Apukka Resort. If the guest breaks these terms & conditions and conducts themselves appropriately, Apukka Resort reserves the right to remove the guest immediately from the resort premises without any refund. 

As a guest, you are responsible for damage caused on purpose or by accident by you, your guest, or your pet in the room or in the resort premises. This applies also to the resort furniture and other equipment as well as other guests in the resort or their property. Adults do have a parental responsibility to look after their children and are responsible for any damages caused by their children. Apukka Resort has the right to charge the cost of caused damages on the spot at the resort from the customer. 

The resort is not responsible for damage or disappearance of valuables during your stay. Take good care of your belongings.

7. Reclamations

Any complaints or concerns about the reservation should be expressed to the reception staff immediately after they arise so that the issue can be fixed quickly. 


1. Method of payment

The booking shall be confirmed by making full payment for the reservation. We accept the most common credit/debit cards as well as payments per bank transfer. You can pay any additional expenses you might have during your stay at the hotel with cash in euros or by card. We check your credit card details on arrival for any future charges.

2. Cancellation, changes, and no show – individual booking

Please note for different dates, apply different cancellation terms. Apukka Resort reserves the right to charge an administrative cancellation fee. Note as well that all changes and cancellations are based on availability. Find below our cancellation terms.

A. 1st Dec 2022 – 8th Jan 2023

Reservations made for the period mentioned are non-refundable. If the reservation is cancelled or modified, the total price of the reservation will be charged. The same applies to cases of no-shows. The resort is entitled to charge the total amount of your reservation from your credit card.

B. 1st September – 30th November 2022 / 9th Jan – 9th Apr 2023

If the reservation is cancelled or modified up to 60 days before arrival, no cancellation fee will be charged. 

If the reservation is cancelled up to 31 days before arrival, 50% of the total amount of the reservation will be charged.

For cancellations made later than 31 days before arrival or in case of a no-show, the total price of the reservation will be charged. The resort is entitled to charge the total amount of your reservation from your credit card.

Apukka Resort is looking forward to helping you! 

Read more and book your stay & activities on our website or email us. You can book additional services while staying at Apukka Resort. 

Apukka Resort contact information: 

Address: Tutkijantie 28
City: Rovaniemi – Lapland
Country: Finland
Postal Code: 96900 

Contact Name: Apukka Resort
Phone: +358 29 3700 269 (Sales team) 
Email: Please contact sales@apukkaresort.fi 




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